At Sport Fit Shoes Shop, we’re committed to delivering high-performance footwear to athletes and active individuals worldwide. Our streamlined shipping and returns process ensures you get the perfect shoes for your sport with complete peace of mind.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to meet your needs:
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping – via EMS (for orders over $50)
- Delivery within 15-25 business days after shipment
- Basic tracking included
Note: We ship globally except to certain Asian countries and remote regions. Delivery times may vary based on destination and customs processing.
Returns & Exchanges
We want you to be 100% satisfied with your performance footwear. If you need to return or exchange an item, please follow our simple process below.
Eligibility Requirements
To qualify for a return or exchange:
- Item must be unused, in original condition with all tags attached
- Must be in the original packaging
- Return must be initiated within 15 days of receiving your order
Non-Returnable Items
Due to the specialized nature of performance footwear, we cannot accept returns on:
- Customized or personalized shoes
- Items marked as “final sale” or “clearance”
- Products without original packaging
- Any footwear that shows signs of wear (for hygiene reasons)
How to Return or Exchange
Follow these steps for a smooth returns process:
- Contact our team at [email protected] with your order number and return details
- Wait for approval – We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions
- Package your item securely in its original packaging with all tags attached
- Ship your return to: Sport Fit Shoes Shop Returns
2712 Musgrave Street
Oklahoma City, OK 73102
USA
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.
Refund Process
Once we receive and inspect your return (typically within 3-5 business days):
- Refunds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days after approval
- Exchanges will be shipped once the return is processed, following our standard delivery schedule
Note: Depending on your bank or payment processor, it may take additional time for the refund to appear on your statement.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Need Help?
Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll help you find the perfect performance footwear for your needs!