At Sport Fit Shoes Shop, we want you to be completely satisfied with your performance footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original condition, and in the original packaging
  • All tags and labels must be intact
  • You must initiate the return within 15 days of receiving your order
Note: For hygiene reasons, we cannot accept returns or exchanges on worn footwear. All returned items will be inspected upon arrival.

Non-Returnable Items

Based on our product categories and performance footwear specialization, the following items cannot be returned:

  • Customized or personalized shoes
  • Items marked as “final sale” or “clearance”
  • Products without original packaging

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact our customer service at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package your item – Securely pack the item in its original packaging with all tags attached. Include the RMA number on the outside of the package.
  4. Ship your return – Send the package to our returns center at:
    Sport Fit Shoes Shop Returns
    2712 Musgrave Street
    Oklahoma City, OK 73102
    USA

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival), we’ll process your refund or exchange:

  • Refunds: Will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-10 business days after approval.
  • Exchanges: We’ll ship your replacement item once the return is processed. Shipping times follow our standard delivery schedule.

Note: Depending on your bank or payment processor, it may take additional time for the refund to appear on your statement.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sport Fit Shoes Shop Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item Details:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Reason for Return: [Reason – e.g., Wrong Size, Defective, etc.]

For exchanges, please send:
New Size/Color Preference: [Details]

Please let me know the next steps for processing this request.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

If you have any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you get the perfect performance footwear for your needs!