Welcome to Sport Fit Shoes Shop’s FAQ section! We’re here to help answer your questions about our performance footwear, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

Product Questions

What types of athletic shoes do you offer?
We specialize in performance footwear for various sports and activities, including:
  • Running Shoes (for road and trail running)
  • Squash Shoes (court-specific footwear)
  • Tennis Shoes (designed for lateral movement)
  • Training Shoes (for gym and cross-training)
  • Walking Shoes (comfort-focused for daily wear)
How do I choose the right shoe for my activity?
Each sport has specific footwear requirements. Running shoes prioritize cushioning and forward motion, while court shoes (like tennis and squash) emphasize lateral support. Our product descriptions detail each shoe’s features to help you make an informed decision. When in doubt, email us with details about your activity level and foot type for personalized recommendations.
Do you offer wide or narrow width options?
Many of our performance shoes come in multiple width options. Check individual product pages for available widths. If you don’t see your preferred width listed, contact us as we may be able to special order certain styles.

Shipping & Delivery

What shipping options do you offer?
We provide two shipping methods to meet different needs:
  • Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch (recommended for most customers)
  • Free Shipping: For orders over $50 via EMS, arriving 15-25 days after dispatch
How long does order processing take?
We process orders within 1-2 business days. You’ll receive tracking information as soon as your shoes leave our Oklahoma City warehouse.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. Our global carriers (DHL, FedEx, EMS) ensure reliable delivery to most countries.
What if I need my shoes urgently for an event?
For time-sensitive needs (like before a race or tournament), we recommend:
  1. Choosing Standard Shipping
  2. Placing your order at least 3 weeks before you need the shoes
  3. Contacting us at [email protected] after ordering so we can flag your shipment

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of receipt. Shoes must be in unworn condition with original packaging for a full refund or exchange.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
What if my shoes don’t fit properly?
We recommend reviewing our sizing charts carefully before ordering. If the fit isn’t right, you can exchange for a different size within 15 days of receipt (subject to availability). Contact us immediately to arrange the exchange.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save preferences, and speed up future purchases.

Customer Service

How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm Central Time. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters and distribution center are located at:
2712 Musgrave Street, Oklahoma City, US 73102

At Sport Fit Shoes Shop, we’re committed to helping athletes at all levels find their perfect performance footwear. If you have any questions not covered here, don’t hesitate to reach out – we’re happy to help you achieve your athletic goals!